Member Satisfaction Survey


This survey is being conducted by the Internal Audit Team, during the period January to March 2015, to determine your member service satisfaction level. With your feedback, we are able to add value to our member service through improving our strengths and strengthening our weaknesses. Kindly complete this questionnaire. This should take approximately 3 minutes. Your responses are confidential and your cooperation is greatly anticipated.

Branch Location (*)

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Check the most appropriate option from “Very Satisfied” to “Very Dissatisfied” to describe the service you received:

1. Friendly and courteous manner (*)

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2. Knowledge of Credit Union's products & Services (*)

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3. Willingness to listen and respond to your needs (*)

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4. Fast and efficient service (*)

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5. Recognition of you as valued member (*)

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6. Displays professionalism (*)

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7. Offer of other services or alternative means to meet your needs (*)

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8. Though I may not be happy with the answer I received, the staff thoroughly explained what I needed to know. (*)

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9. Call Center/Telephone services (*)

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10. Internet Banking services (*)

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11. On average, the time taken to process your transactions (*)

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12. Would you recommend this branch to a family, friend or business associate? (*)

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13. Why would you NOT recommend the Credit Union?

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14. Do you have any suggestions on how the Credit Union may improve its member service to you?

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Type the letters shown below:
<b>Type the letters shown below:</b>

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