Thursday, 21 February 2019
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Member Satisfaction Survey
This survey is being conducted by the Internal Audit Team, during the period January to March 2015, to determine your member service satisfaction level. With your feedback, we are able to add value to our member service through improving our strengths and strengthening our weaknesses. Kindly complete this questionnaire. This should take approximately 3 minutes. Your responses are confidential and your cooperation is greatly anticipated.
Branch Location
(*)
Head Office
East Parade
St. Ann's Bay
Montego Bay
Mandeville
Newport West
May Pen
Lionel Town
Kellits
Jamalco
Sav La Mar
Grange Hill
Negril
Whitehouse
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Check the most appropriate option from “Very Satisfied” to “Very Dissatisfied” to describe the service you received:
1. Friendly and courteous manner
(*)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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2. Knowledge of Credit Union's products & Services
(*)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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3. Willingness to listen and respond to your needs
(*)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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4. Fast and efficient service
(*)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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5. Recognition of you as valued member
(*)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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6. Displays professionalism
(*)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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7. Offer of other services or alternative means to meet your needs
(*)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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8. Though I may not be happy with the answer I received, the staff thoroughly explained what I needed to know.
(*)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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9. Call Center/Telephone services
(*)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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10. Internet Banking services
(*)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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11. On average, the time taken to process your transactions
(*)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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12. Would you recommend this branch to a family, friend or business associate?
(*)
Yes
No
Maybe
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13. Why would you NOT recommend the Credit Union?
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14. Do you have any suggestions on how the Credit Union may improve its member service to you?
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Type the letters shown below:
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